Warranty
We provide all our customers with the manufacturer’s factory warranty on all the products sold in our store. Please see below for a list of all the warranty terms for each brand.
FESTINA SWISS
The warranty on all products is 2 years from receipt of the product. For more information, please see the manufacturer’s website, Festina Warranty.
HAMILTON
Your HAMILTON® watch is warranted by Hamilton International Ltd for a period of twenty-four (24) months from the date of purchase under the terms and conditions of this warranty. For more information, please refer to your warranty booklet or the Hamilton Warranty.
LONGINES
A twenty-four (24) month warranty on all Longines ® watches models and a five (5) year warranty on the automatic watches purchased from January 1, 2021, under the terms set out in this warranty. For more information, please refer to your warranty booklet or the Longines website.
MASERATI
All watches come with a 24-month warranty effective from the date of purchase. For more information pertaining to warranty please visit Maserati website.
MIDO
The MIDO watches bought from an authorized retailer are covered by a 24-month sales warranty as per the conditions below. Please refer to the MIDO watch website for further information.
PHILIPP PLEIN
Your PHILIPP PLEIN watch is internationally warranted by Timex Nederland B.V. for a period of 24 (twenty-four) months from the date of purchase under the terms of this warranty. This warranty is only valid if your watch was purchased from an authorized retailer. For more information, please visit the Philipp Plein website.
TIMEX
Your TIMEX® watch is warrantied against manufacturing defects by Timex Group USA, Inc. for a period of ONE YEAR from the original purchase date. Timex and its worldwide affiliates will honor this International Warranty. For more information, please visit the Timex website.
TISSOT
Your TISSOT® watch is warranted by TISSOT S.A. for a period of twenty-four (24) months from the date of purchase. The warranty only comes into force if the electronic warranty is activated by an official TISSOT® dealer, or failing that, the warranty certificate is dated, fully and correctly completed, and stamped by an official TISSOT® dealer (“valid warranty”). Please refer to the Tissot website for complete warranty information.
testimonials
“Just made my second purchase from Luca & Romeo. Honestly, it’s the personal touches that keep me coming back — they actually care. Both times, my watches arrived quickly and beautifully packed. These guys are doing something different.”
— Mark H., Denver
“Watch came fast, flawless, and fully legit. Wouldn’t hesitate to buy again.”
— Kris J., Miami
“I had a couple questions before I placed my order and they responded super fast — and with actual helpful info, not just a generic reply. Felt like I was talking to a real person, not a bot. The watch arrived two days later, perfect condition. Trustworthy all the way.”
— Ali M., San Francisco
“Everything was just... easy. Good people, good service, great watch.”
— Chloe V., Vancouver