Need help?
Frequently Asked Questions
Make a purchase
It's very simple, you just have to add the items you want to your cart and when you are ready, go to your shopping cart and click on finish order, then enter your shipping information and choose the payment method. Ready! In a few days you will have your products at your doorstep!
You do not need to open an account with us, when you make your first purchase, an account will automatically be created on our site, this way your information will be saved so that your next purchases are much faster and you will also be able to receive special promotions. You also have the option to create your account in our Points Program to start earning points that can later be redeemed for rewards.
Shipping
Yes, shipping is free on orders over [xx.xx] or on current promotions.
You have 24 hours after your purchase to make the change, write to us at [email] or call us at [phone] to request your change of delivery address.
Returns and exchanges
We replace any item that arrived defective or damaged.
The products that are exempt from returns are:
Gift cards
Personal hygiene products
Discounted or on-sale products
Products used or without original packaging
Once your products are received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to a gift card, your credit card or original payment method, within a certain number of days.